Guides · Troubleshooting
Scan returns no videos
Updated 11/02/2026 · screenshots from app version 0.6.5
This article helps you find the reason a scan returned no videos, and how to handle each case.
- Open the “Keyword scan” tab and look at the computer’s status line in the scan box.
- Look at the text next to each keyword in the scan run’s list.
- Compare with the table below and follow the “What to do” column.
The computer couldn’t scan
| You see | Reason | What to do |
|---|---|---|
| “Keyword scanning is only available in the SpyWinAds app.” | You are opening SpyWinAds in a web browser. | Open the app on your computer and scan in the app. If you don’t have the app, download the app. |
| “The scanner is not connected.” or “Haven’t heard from your computer” | The app is not open, or you haven’t logged in in the app. | Open the SpyWinAds app and log in. |
| “Computer is off” or “Computer not responding for … minutes.” | The computer is off, asleep, or the app has been quit. | Open the app. The remaining keywords resume scanning by themselves. If you don’t want to scan anymore, click “Skip the rest”. |
| “Facebook is limiting the network” | Facebook is temporarily blocking your home network. | Just let the app run; it resumes scanning at the time shown on screen. See When Facebook temporarily blocks the network. |
| “Your network seems to go through a VPN or a cloud server” | A network going through a VPN is more likely to be blocked by Facebook. | Turn off the VPN. |
| “This computer has already been used for a trial with another account.” | Each computer can only use the free trial once. | Upgrade your plan to keep scanning on this computer. |
| The app stops scanning and the web shows the plan selection screen | The 7-day trial has ended. | Choose a plan to keep scanning. See Plans and limits. |
| “Stopped” | You clicked “Stop”. | Keywords that weren’t scanned stay in the basket. Click “Scan new batch” to keep scanning. |
Keyword scanned but nothing found
An empty result comes in two different kinds:
| You see | Reason | What to do |
|---|---|---|
| Keyword says “no ads” | Facebook’s Ad Library says no ads match this keyword in the US. The keyword is too narrow, or not in English. | Try a broader keyword, in English. Or change “Search type” to “Loose words”. |
| Keyword says “couldn’t scan” | The Ad Library page returned no results. The app has already rescanned several times with the same outcome. This does not mean the keyword has no ads. | Add the keyword back to the basket and scan again later. |
There are ads but no video went into a tab
The scan box says “No video from this run has entered a tab yet.” The keyword still has ads, but no video meets the conditions yet.
- A video is only dug deeper when: the video file first went up to Meta no more than 30 days ago, it has more than 20 ads (Old + Win + Scale), and it has a sales link. Only after the dig is it considered for a tab.
- Click “View results” to see every video with a sales link from the run, or open the “Scanned videos” tab.
- Check the “Market” line in the scan basket: Media should be “Video”. If you choose “Image”, the scan has no videos.
- Try another niche, or get keywords from AI dig, Pinterest Trends, Google Trends.
The numbers in the app are ad signals, not sales or profit. A keyword that produces no video in a tab only means the Ad Library doesn’t yet have a strong enough signal for that keyword.
Related articles
- Scan your first keyword
- When Facebook temporarily blocks the network
- How SpyWinAds divides Win, Scale and Old
- Log in with email or Google
Did this article help you?
Thank you.